Warranty and complaints

Warranty

Our aim is to make everything run as smoothly as possible for you, the customer. Customer satisfaction is therefore what we want to achieve for you every day.
However, human error may have occurred or something may have gone wrong with the mail. You are therefore guaranteed to report this to us no later than two months after discovery of the situation. If the defect falls within the warranty, we will take care of repair or replacement free of charge.

Complaints

In the event that something did not go as planned, please notify us first.
We are happy to look into resolving the situation for you to continue to ensure the highest possible satisfaction guarantee.
You can let us know by emailing us at info@david-coin.com or feel free to call +316 81285467 to make your situation known.
If this does not lead to a solution, it is possible to submit your dispute for mediation through Stichting WebwinkelKeur via www.webwinkelkeur.nl/consument/geschil
As of Feb. 15, 2016, it is also possible for consumers in the EU to file complaints through the European Commission's ODR platform. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not already pending elsewhere then you are free to file your complaint through the European Union platform."